The types of personal information we may collect from you includes (but is not limited to): your name, postal address, email address, phone number(s), your opinions on our products and details of, for example, your coffee bean orders, or your response to our blog or other voluntary exchanges of communications.
WAYS WE COLLECT INFORMATION
We may collect personal information from you when you:
Place an order
Subscribe to email lists
Subscribe to our blog
Contact us electronically or via phone
Submit product reviews
Participate in promotions
Interact with us via Social Media (Facebook or Instagram).
We may also collect your personal information from third parties. This may include (but is not limited to):
Law enforcement agencies and other government entities
Payment service providers
Someone duly authorised to act on your behalf
Market research service providers
Your referees and/or previous employers, where you have applied for employment with us.
Your personal information will only be collected from third parties if it is unreasonable or impractical to collect that personal information from you directly.
HOW WE MIGHT USE YOUR INFORMATION
We may use your personal information for a number of purposes, including the following:
Registering, setting up and managing customer accounts
Processing transactions and fulfilling orders for products
Responding to your questions, comments and requests and to otherwise provide customer services to administer promotions, surveys and competitions
Carrying out market research and product analysis and development
Marketing our products and services and providing you with information and updates, such as newsletters or offers of promotional events or opportunities (such as competitions or surveys) that you may be interested in
The prevention of fraud and/or identifying and investigating any suspicious use of our Website
Assessing and processing employment applications and conducting due diligence as part of pre-employment screening
For our internal business and management processes, for example, accounting or auditing purposes
For any other purpose to allow us to comply with our obligations under law
For any other purposes that would reasonably be expected by you.
We may also share your details as necessary with a Third Party to provide essential services
on our Website or for our business processes. These third parties may include:
Third party service providers, dealers, agents and contractors who assist us in managing our business or operating our Website, such as business support services, payment processors, web hosting service providers, cloud storage providers, mailing houses and delivery service providers etc. For example, our Website Host collects your name, email address, shipping and billing address, payment details (Credit Card details are not stored), phone number, IP address and device data.
Sponsors or promoters of any competition that we conduct
Our professional advisers including lawyers, accountants, tax advisers and auditors
Anyone to whom our assets or business (or any part of them) may be transferred
Law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law
Regulatory or government bodies for the purposes of resolving customer complaints or investigations.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Coast Sydney Botanicals.
This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information.
You can disable cookies or set your browser to alert you when cookies are being sent.
STORAGE OF PERSONAL INFORMATION
The security of your personal information is of the utmost importance to us.
We take all reasonable steps to maintain the integrity of your data and protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected.
If your personal information changes, or if you no longer desire our products or services, you may correct, update or delete your personal information by contacting us at [email protected] or use the unsubscribe option in the footer of our email correspondence.
If you would like to access any of the personal information we hold about you, you may do so by sending us an email to [email protected] or by contacting us using the Contact Details below (there are some circumstances specified by law where we may refuse your request for access to your personal information. If this occurs, we will provide you with a written explanation of the reasons for refusal).
COMPLAINTS OR CONCERNS
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please email [email protected] or contact us using the Contact Details below and inform us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Light Forest Pty Ltd
7/575 Bourke Street, Melbourne 3000
Tel: 1300 30 79 29
Email: [email protected]
Big announcement, that you need to know about! There are new domain names that will become available in Australia on top of the already existing “.com.au”, “.net.au” and “.org.au” namespaces from the 24th March 2022.